Terms & Conditions

These Terms & Conditions ("Agreement") govern all services provided by IONTANA ("we," or "our").

By commissioning, authorizing, or paying for any project or service, the Client ("you," "your") acknowledges full acceptance of this Agreement.

This Agreement supersedes all prior discussions, proposals, and communications related to scope, pricing, or terms.

IONTANA provides website design, development, and related technical services.

Only deliverables specifically listed in the approved quotation or proposal are included.

Any feature, function, or service not stated in writing is considered an addition and requires a new quotation and payment prior to work.

No implied promises or verbal agreements are valid unless confirmed in writing by IONTANA.

• A non-refundable deposit is required before work begins.
• The remaining balance is due before final delivery or handover.
• All payments are non-refundable once design or development has started.
• All third-party costs — including domains, hosting, SSL, plugins, and external licenses — are entirely the Client's responsibility.
• IONTANA does not renew or manage third-party subscriptions.
• Projects may be suspended or delayed if payment is late.

All invoices must be settled in full before handover.

All payments made to IONTANA are final and non-refundable. Due to the nature of digital work and the time invested in planning, design, and development, no refunds will be issued once any portion of the project has begun, including strategy, design drafts, or initial development work.

Deposits are strictly non-refundable under all circumstances. In the event of project cancellation by the Client, all completed work up to the date of termination will be billed in full and must be settled before any materials are released.

IONTANA does not provide refunds for unused hours, postponed projects, change of mind, or delays caused by the Client.

IONTANA offers multiple subscription-based services, which may include website hosting plans, analytics plans, AI-access plans, system access, templates, or other digital services. All subscriptions operate on a recurring-fee model and follow the terms below:

• Subscription Access, Not Ownership
  • Subscriptions provide access to the service or system for as long as payments remain active.
  • Ownership of platforms, systems, templates, or digital tools is not transferred to the Client.
• Non-Refundable Payments
  • Subscription payments, setup fees, upgrades, and prepaid periods are non-refundable, regardless of usage.
• Suspension for Non-Payment
  • If a subscription lapses or remains unpaid, access may be paused or removed until payment is restored.
• Client Content Ownership
  • The Client owns their own content (text, images, data).
  • Ownership does not extend to the subscription system, platform, or any IONTANA proprietary assets.
• Service Changes
  • IONTANA may update, improve, or modify subscription features without affecting the Client's ownership of their independent content.
• No Refunds for Subscription Plans
  • No refunds will be issued for subscription services, digital licenses, upgrades, or prepaid periods.

• Upon full payment, the Client owns all final website deliverables, including:
  • The deployed source code,
  • Visual design and layout,
  • All text, images, and original content created for the project.
• IONTANA retains ownership of:
  • Its proprietary frameworks, internal architecture, and reusable system logic,
  • Development methods, integration models, and workflow processes used to create or enhance the project.
• These proprietary assets are not transferable and may not be copied, modified, or resold.
• The Client is granted perpetual, non-exclusive rights to use, host, and modify their delivered system for business purposes.
• The Client may engage third-party developers for maintenance or updates but may not:
  • Reverse-engineer or replicate IONTANA's internal architecture, or
  • Claim authorship or reuse IONTANA's system frameworks.
• IONTANA may display completed work in its portfolio unless confidentiality is requested in writing.
• Third-party software remains the property of its original provider.

• IONTANA's responsibility ends after handover.
• The Client is responsible for renewals, updates, and maintenance unless a separate paid plan is established.
• Post-launch edits, troubleshooting, or technical support are billable at current rates.
• IONTANA is not required to monitor or restore websites after handover unless agreed in writing.

The Client agrees to:

• Provide accurate text, images, and credentials required for the project.
• Confirm ownership or proper license for all submitted materials.
• Review and approve all deliverables within a reasonable timeframe.
• Maintain security of login credentials after launch.

IONTANA is not responsible for issues caused by client-side edits, negligence, or third-party interference.

• The project includes only the number of revisions stated in the quotation
• Requests beyond that scope are treated as new work and billed separately.
• Major layout or structural changes after approval will be quoted as a new phase.

IONTANA may use verified third-party systems, APIs, hosting providers, AI services, or automation tools for project execution.

By using IONTANA's services, the Client consents to such use.

These external systems follow their own privacy and security policies, independent of IONTANA.

IONTANA is not liable for data handling, downtime, or breaches caused by third-party providers.

The Client is solely responsible for any renewals, licenses, or subscriptions under their account.

This includes domain registrars, hosting companies, SSL issuers, analytics platforms, and software integrations.

All project data shared with IONTANA is treated as confidential.

IONTANA does not sell, rent, or disclose client information to other parties.

Credentials and project files are securely handled during development and deleted upon completion.

IONTANA follows U.S. data protection best practices and adheres to U.S. Federal Trade Commission (FTC)-level privacy standards.

Data processed through third-party systems is governed by their respective privacy policies.

The Client must maintain their own backups and account security after delivery.

IONTANA shall not be held liable for:

• Hosting or third-party service failures,
• Malware, hacking, or unauthorized access after delivery,
• Financial, reputational, or operational loss caused by website use, or
• Indirect or consequential damages outside of IONTANA's control.

Total liability shall not exceed the total amount paid for the specific project.

• Either party may terminate a project in writing before completion.
• If the Client cancels after work begins, all completed work will be billed, and deposits remain non-refundable.
• IONTANA reserves the right to cancel any project for non-payment, misuse, or breach of terms.
• Unpaid or incomplete work remains property of IONTANA until settlement.

Termination does not waive outstanding balances owed.

• IONTANA uses proprietary architecture, intelligent logic systems, and automation frameworks during production.
• These systems are trade assets of IONTANA and remain its intellectual property.
• The delivered project is open-source in access, meaning:
  • The Client has full visibility and edit access to all code and content.
  • The Client can self-manage hosting, DNS, and data without dependence on IONTANA.
• IONTANA retains ownership of:
  • The system design principles and reusable code structures enabling performance,
  • The architecture templates, documentation formats, and integration logic developed internally.
• The Client's rights include:
  • Unlimited operational use of their system,
  • Full administrative and technical access, and
  • Freedom to migrate the website or codebase to any hosting provider.

IONTANA operates as an independent technology brand based in the United States. All projects and partnerships are managed under U.S. jurisdiction and applicable business laws. This Agreement is governed by the laws of the United States. All domestic and international clients agree that any dispute or claim shall be resolved exclusively under U.S. jurisdiction through binding arbitration, conducted remotely or in IONTANA's principal state of operation. No other jurisdiction shall apply. Local consumer laws may apply only when they do not conflict with this Agreement. By engaging IONTANA, the Client waives the right to pursue action in another country's court system.

By signing, paying, or approving a project, the Client confirms full understanding and acceptance of these Terms & Conditions.

These Terms automatically apply to all future projects between the same parties unless replaced by a newer written agreement.

For any questions, billing matters, or contract-related inquiries regarding these Terms & Conditions, please contact:

info@iontana.com