Terms & Conditions

1. These Terms & Conditions ("Agreement") govern all services provided by IONTANA ("we," or "our").

2. By accessing or using IONTANA's website, interactive demos, voice-enabled features, forms, scheduling tools, or related digital experiences, you acknowledge and agree to these Terms & Conditions as they apply to website use and public-facing interactions.

3. By commissioning, authorizing, signing for, or paying for any project or service, the Client ("you," "your") acknowledges full acceptance of these Terms & Conditions as they apply to the related service engagement.

4. This Agreement supersedes all prior discussions, proposals, and communications related to scope, pricing, or terms, unless a newer written agreement expressly replaces it.

5. These Terms apply to the main IONTANA website and direct IONTANA service engagements. Separate products, brands, or domains operated by IONTANA may publish additional or different product-specific terms where appropriate.

1. IONTANA provides website design, development, and related technical services.

2. Only deliverables specifically listed in the approved quotation or proposal are included.

3. Any feature, function, or service not stated in writing is considered an addition and requires a new quotation and payment before work begins.

4. No implied promises, assumptions, or verbal agreements are valid unless confirmed in writing by IONTANA.

5. Any general information published on IONTANA's website, pricing pages, articles, demos, proposals, or communications is provided for informational purposes only and does not constitute legal, financial, tax, accounting, cybersecurity, or other regulated professional advice.

6. Unless expressly stated in a signed written agreement, IONTANA does not guarantee specific business outcomes, search rankings, lead volume, revenue, platform approval, or uninterrupted third-party service performance.

7. IONTANA may offer interactive demos, intake tools, appointment flows, and voice-enabled agents for informational, scheduling, qualification, or service-related purposes. Use of such features is voluntary.

When accessing IONTANA's website, systems, or related service environments, the Client or visitor may not:

• Attempt to gain unauthorized access to any server, account, form, database, or protected area
• Scrape, harvest, copy, or extract website data or content through automated means without prior written permission
• Interfere with website performance, security, or availability, including by introducing malware, harmful code, or abusive traffic
• Use the website or services for unlawful, fraudulent, abusive, or infringing activity
• Misrepresent identity, authority, or affiliation in connection with any inquiry, transaction, or project

6. IONTANA reserves the right to restrict access, suspend communications, or take legal action where misuse, abuse, or security threats are identified.

7. Use of voice-enabled features may be recorded, transcribed, or processed by IONTANA and authorized third-party providers for operational, scheduling, documentation, quality, security, or follow-up purposes, as described in the Privacy Policy.

• A non-refundable deposit is required before work begins.
• The remaining balance is due before final delivery or handover.
• All payments are non-refundable once design or development has started.
• All third-party costs — including domains, hosting, SSL, plugins, and external licenses — are entirely the Client's responsibility.
• IONTANA does not renew or manage third-party subscriptions.
• Projects may be suspended or delayed if payment is late.
• Payment may be collected through Stripe, bank transfer, or another approved third-party payment method depending on the client relationship, agreement, or invoice terms.
• All invoices must be settled in full before handover.

1. All payments made to IONTANA are final and non-refundable. Due to the nature of digital work and the time invested in planning, design, and development, no refunds will be issued once any portion of the project has begun, including strategy, design drafts, or initial development work.

2. Deposits are strictly non-refundable under all circumstances. In the event of project cancellation by the Client, all completed work up to the date of termination will be billed in full and must be settled before any materials are released.

3. IONTANA does not provide refunds for unused hours, postponed projects, change of mind, or delays caused by the Client.

1. IONTANA may offer recurring service plans, which can include website hosting, maintenance, analytics support, managed access, or other ongoing digital services.

2. All recurring plans operate on a recurring-fee model and follow the terms below:

• Plan Access, Not Ownership
  • Recurring plans provide access to the covered service or system for as long as payments remain active.
  • Ownership of platforms, systems, templates, or digital tools is not transferred to the Client.
• Non-Refundable Payments
  • Recurring payments, setup fees, upgrades, and prepaid periods are non-refundable, regardless of usage.
• Suspension for Non-Payment
  • If a recurring plan lapses or remains unpaid, access may be paused or removed until payment is restored.
• Client Content Ownership
  • The Client owns their own content (text, images, data).
  • Ownership does not extend to the underlying system, platform, or any IONTANA proprietary assets.
• Service Changes
  • IONTANA may update, improve, or modify recurring plan features without affecting the Client's ownership of their independent content.
• No Refunds for Recurring Plans
  • No refunds will be issued for recurring services, digital licenses, upgrades, or prepaid periods.

1. Upon full payment, the Client owns all final website deliverables, including source code, visual design, and all original content.

2. IONTANA retains ownership of its proprietary frameworks, internal architecture, and reusable system logic.

3. These proprietary assets are not transferable and may not be copied, modified, or resold.

4. The Client is granted perpetual, non-exclusive rights to use, host, and modify their delivered system for business purposes.

5. The Client may engage third-party developers for maintenance or updates but may not reverse-engineer or replicate IONTANA's internal architecture.

6. All content on IONTANA's own website remains the exclusive property of IONTANA.

7. No license is granted to copy or commercially reuse IONTANA website content without permission.

8. IONTANA may display completed work in its portfolio unless confidentiality is requested in writing.

9. Third-party software remains the property of its original provider.

1. Post-launch support depends on the selected plan or agreement.

2. Unless ongoing support is included, IONTANA's responsibility ends after handover.

3. The Client is responsible for renewals and costs not expressly included in their plan.

4. Systems may be temporarily unavailable for maintenance or due to third-party issues.

5. IONTANA does not guarantee uninterrupted availability or error-free operation.

6. Technical support outside included scope is billable at current rates.

7. IONTANA is not required to monitor or support systems beyond the expressly included scope.

• Provide accurate text, images, and credentials required for the project.
• Confirm ownership or proper license for all submitted materials.
• Review and approve all deliverables within a reasonable timeframe.
• Maintain security of login credentials after launch.

5. IONTANA is not responsible for issues caused by client-side edits, negligence, or third-party interference.

1. The project includes only the number of revisions stated in the quotation.

2. Requests beyond that scope are treated as new work and billed separately.

3. Major layout or structural changes after approval will be quoted as a new phase.

1. IONTANA may use verified third-party systems, APIs, hosting, AI, and communications platforms.

2. By using our services, the Client consents to such use.

3. External systems follow their own policies independent of IONTANA.

4. IONTANA is not liable for data handling, downtime, or breaches caused by third-party providers.

5. The Client is solely responsible for renewals and licenses under their account.

6. This includes registrars, hosting, SSL, analytics, and software integrations.

1. All project data shared with IONTANA is treated as confidential.

2. We do not sell, rent, or disclose client information to other parties.

3. Credentials and project files are securely handled and deleted after completion.

4. IONTANA follows U.S. data protection best practices and FTC-level privacy standards.

5. Data processed through third-party systems is governed by their respective policies.

6. The Client must maintain their own backups and account security after delivery.

1. Services are provided on an "as is" and "as available" basis.

2. IONTANA shall not be held liable for hosting failures, hacking after delivery, financial loss, or indirect damages.

3. Total liability shall not exceed the total amount paid for the specific project.

1. Either party may terminate a project in writing before completion.

2. If cancelled after work begins, completed work will be billed and deposits remain non-refundable.

3. IONTANA reserves the right to cancel for non-payment, misuse, or breach of terms.

4. Unpaid work remains property of IONTANA until settlement.

5. Termination does not waive outstanding balances owed.

1. The Client agrees to indemnify IONTANA from any claim or loss arising out of:

2. Materials or data supplied by the Client.

3. The Client's misuse of the website, services, or third-party platforms.

4. Violation of applicable law, intellectual property, or these Terms.

5. This does not apply to losses resulting solely from IONTANA's willful misconduct or fraud.

1. IONTANA uses proprietary architecture and automation frameworks.

2. These systems are trade assets and remain our intellectual property.

3. The Client has full administrative and technical access to their project, allowing self-management without dependence on us.

4. IONTANA retains ownership of system design principles and reusable code structures.

5. Client rights include unlimited operational use and freedom to migrate to any provider.

1. IONTANA is based in Florida, USA. Projects are managed under U.S. jurisdiction.

2. This Agreement is governed by the laws of the State of Florida.

3. Disputes shall be resolved through binding arbitration in the State of Florida.

4. Arbitration is enforceable under the Florida Arbitration Code and the FAA.

5. No other jurisdiction shall apply except as required by non-waivable law.

6. The Client waives the right to pursue action in other court systems to the maximum extent permitted.

1. IONTANA may update these Terms to reflect operational, technological, or legal changes.

2. Revisions will be posted with a "Last Updated" date. Continued use indicates acceptance.

1. By signing, paying, or approving a project, the Client confirms full understanding and acceptance.

2. Terms apply to all future projects unless replaced by a newer written agreement.

For any contract-related inquiries, please contact IONTANA at:

info@iontana.com