IONTANA respects your privacy and is committed to protecting your personal information.
Last Updated: March 2026
IONTANA ("we," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, process, and safeguard information when you visit our website, browse its pages, communicate with us, submit forms, use interactive demos or voice agents, request scheduling, or engage our services.
This Privacy Policy applies to iontana.com, IONTANA intake forms, contact requests, submissions, interactive demos, voice agents, scheduling interactions, and direct service interactions with IONTANA. Separate products, brands, or domains operated by IONTANA may publish additional or different privacy terms where appropriate.
By accessing or using the website, submitting information, contacting IONTANA, requesting an appointment, or using any interactive feature, you acknowledge and accept the data-handling practices described in this Policy to the extent permitted by applicable law.
If you do not agree with this Policy, you should not use the website's interactive features or submit personal information through IONTANA's forms, demos, or communication channels.
We only collect information that is necessary to provide and manage our services. This may include:
We do not intentionally collect precise geolocation for ordinary website use unless it is clearly disclosed and specifically requested at the point of collection.
We do not collect sensitive personal identifiers or information unrelated to the services we provide unless they are voluntarily submitted and reasonably necessary for the requested interaction or service.
Information we collect is used for the following purposes:
We do not sell, rent, or trade client information for marketing or advertising purposes.
IONTANA may offer interactive agents, demos, appointment flows, or voice-enabled systems that allow visitors to speak, submit information, or schedule follow-up contact.
When you voluntarily enable microphone access and use a voice-enabled feature, your audio may be processed, recorded, and transcribed in order to operate the interaction, respond to your request, improve service handling, support scheduling, maintain records, and protect legitimate business interests.
Information submitted through these interactions may include your name, phone number, email address, address, appointment preferences, project details, and any other information you choose to provide.
Such interactions may be processed by IONTANA, its authorized contractors, and approved third-party technology providers acting on IONTANA's behalf.
If you do not wish to provide voice input, you should use an alternative contact method offered by the website, such as text-based forms, email, or direct communication channels.
IONTANA's proprietary systems and frameworks operate strictly within the limits of each project.
All client data is processed securely and is not reused beyond what is reasonably necessary to fulfill the contracted service, operate requested interactions, or comply with the retention practices described in this Policy.
Internal processes are designed to preserve confidentiality and data integrity at all stages of a project.
IONTANA may evaluate non-identifiable operational data to enhance system performance and reliability.
This process uses broad, anonymized metrics such as workflow efficiency and response accuracy without referencing or storing any client-specific content.
No identifiable client data is ever used for internal training or system updates.
IONTANA may use cookies or similar tracking tools to ensure website functionality, session continuity, and performance monitoring.
Cookies are small data files stored on your device that allow basic site features to operate correctly.
You may disable cookies in your browser settings if you prefer.
All tracking data collected is anonymous and used only to enhance usability, functionality, and security.
IONTANA does not currently respond to browser Do Not Track signals or similar automated privacy preference signals where no consistent technical standard has been adopted for universal compliance.
IONTANA may use external systems and third-party services to complete and maintain projects. These may include hosting providers, automation tools, API integrations, analytics systems, managed service environments, payment processors, financial institutions, voice or speech processing providers, scheduling providers, CRM tools, and communications platforms.
Such integrations are implemented solely to deliver, monitor, or enhance the services that clients request.
Each external service operates under its own privacy and data protection standards, which are separate from IONTANA's direct control.
IONTANA currently uses third-party payment providers such as Stripe for certain transactions and may also accept bank transfer or other approved payment methods depending on the client relationship and service agreement.
Payment card information is processed by the applicable payment provider and is not stored in full by IONTANA. Financial institutions or payment processors may collect and process payment data according to their own privacy and compliance obligations.
Certain services may also be performed or supported by authorized employees, contractors, or service providers located inside or outside the United States, acting under IONTANA's direction and confidentiality obligations.
IONTANA carefully selects third-party tools and expects them to follow confidentiality and data protection standards consistent with this Policy.
IONTANA is not responsible for security issues, downtime, or data loss originating from third-party systems beyond its operational control.
Clients remain responsible for managing their own accounts, credentials, renewals, and licenses for any third-party platform integrated into their project.
IONTANA retains inquiry and contact information only for as long as reasonably necessary to respond to inquiries, maintain business records, or continue relevant discussions. In many cases, this may be up to 24 months unless a longer period is needed for an active engagement or legal reason.
Project-related information may be retained for the duration of the client relationship and for a reasonable archive period afterward to support continuity, follow-up work, dispute resolution, legal compliance, or recordkeeping.
Billing, invoice, and payment-related records may be retained for up to 7 years, or longer where required by law, accounting standards, tax obligations, fraud prevention needs, or audit requirements.
Voice recordings, transcripts, intake logs, and scheduling records may be retained for as long as reasonably necessary to operate the demo, support follow-up, maintain internal records, improve handling quality, investigate misuse, or meet legal obligations, and in many cases may be retained for up to 24 months unless a longer period is justified by an active relationship, dispute, compliance need, or legal requirement.
Upon written request and subject to applicable legal, billing, security, or contractual obligations, certain project-related data may be deleted, anonymized, or returned where reasonably feasible.
Reasonable requests to review, correct, or delete personal information may be submitted through the contact details listed at the end of this Policy.
IONTANA's website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been submitted, we will delete it within a reasonable period.
IONTANA follows data protection practices aligned with standards recognized by the U.S. Federal Trade Commission (FTC).
Security measures include controlled access, encryption where necessary, and secure storage management.
While no digital system is entirely risk-free, IONTANA implements reasonable and proportionate safeguards to minimize risk and protect client data.
IONTANA operates as an independent technology brand based in the United States. All projects and partnerships are managed under U.S. jurisdiction and applicable business laws.
Certain project-related tasks may be performed by authorized IONTANA personnel or trusted service partners under IONTANA's direct supervision.
All such activities follow the same confidentiality and data protection standards described in this Policy.
Depending on the hosting provider, infrastructure partner, or third-party tool involved, information may be processed or stored in the United States or other jurisdictions where those providers operate.
By using the website or engaging IONTANA's services, you acknowledge that such cross-border processing may occur where reasonably necessary to deliver, maintain, or support the requested services.
IONTANA may provide services to clients throughout the United States and, where accepted, in other jurisdictions, but its primary legal oversight remains centered in the State of Florida and the United States, subject to applicable law.
IONTANA's total liability for any privacy-related issue is limited to the total amount paid by the client for the associated service or project.
IONTANA is not liable for security incidents, technical failures, or data exposure caused by third-party vendors, client-managed systems, or independent hosting platforms.
IONTANA may update this Privacy Policy to reflect changes in operations, technology, or legal requirements.
Revisions will be posted publicly with an updated “Last Updated” date, and continued use of our services indicates acceptance of the new version.
For any privacy concerns, data inquiries, or policy questions, please contact IONTANA Privacy Team.
IONTANA Privacy Team
info@iontana.com