IONTANA Privacy Policy

IONTANA LLC ("IONTANA," "we," "our," or "us") is a digital services provider offering website systems, website management, social media management, Google Presence & Search Visibility support for eligible businesses, Google Business Profile management where applicable, AI-powered communication systems, customer inquiry systems, custom digital work, and related ongoing services.

This Privacy Policy explains how we collect, use, process, store, and protect information when you:

• Visit iontana.com
• Submit contact forms, project request forms, free review requests, or service inquiries
• Communicate with us by email, phone call, message, scheduling tool, or other approved communication channel
• Use interactive demos or AI voice agent demos
• Engage our monthly, project-based, custom, or ongoing services
• Provide access to business platforms, websites, social media accounts, Google Business Profiles, booking tools, customer inquiry tools, or related systems

By using our website, submitting information, requesting services, or engaging IONTANA, you acknowledge this Privacy Policy. If you do not agree, you should not use our services or submit information to us.

Audio recordings and transcripts may be processed when voice-enabled systems are used, where enabled and where permitted by applicable law.

We use collected information to:

• Respond to inquiries, service requests, and support requests
• Deliver and manage website services, social media, and Google visibility
• Operate monthly, project-based, custom, and ongoing service plans
• Set up, update, publish, monitor, or manage client-approved digital assets
• Manage leads, calls, inquiries, review responses, and customer communication
• Improve performance, service quality, systems, and client support
• Comply with legal, financial, security, and contractual obligations

We do not sell, rent, or trade personal information.

When providing these services:

• Content and updates are supplied or approved by the client
• IONTANA may access, edit, publish, or manage profiles on the client's behalf
• Interaction data (messages, reviews) may be processed for management purposes
• Performance information (reach, search activity, rankings) may be reviewed

IONTANA does not own client business accounts, profiles, or content.

When access is provided to websites, hosting, social media, or other business tools:

• IONTANA uses access only to provide selected services and perform approved work
• Clients are responsible for ensuring they have the right to provide any data or access

When AI voice agents or automated systems are used:

• Calls may be recorded or transcribed where enabled and permitted
• AI responses help answer inquiries, capture info, or support scheduling
• Clients are responsible for reviewing business instructions and system behavior

AI responses are automated and may not always be accurate.

Clients are responsible for all materials provided, including:

• Copyright, trademark, licensing, and usage rights
• Accuracy of business information, pricing, and claims
• Legal and regulatory compliance for their industry

IONTANA does not independently verify every business claim or image right unless specifically agreed.

We use cookies for functionality, session continuity, and basic performance monitoring. Users may disable cookies through browser settings.

We do not use cookies to sell personal information.

IONTANA may use third-party platforms (Hosting, Payments, CRM, Google, etc.). These providers operate under their own policies.

IONTANA is not responsible for third-party platform policies, outages, or data handling practices.

General retention periods:

• Inquiries: up to 24 months
• Active client data: duration of service plus archive period
• Billing records: up to 7 years
• AI interaction logs: up to 24 months

Because we provide managed services, data is processed to update content, manage profiles, and monitor performance. Stopping services may result in loss of managed updates or suspension of systems.

IONTANA operates with remote team members. Data may be processed in the United States and other jurisdictions where authorized providers or team members operate.

We implement reasonable security practices, including access controls and secure handling procedures. However, no internet-based service is completely secure.

Services are intended for professional digital services and not for children under 13. We do not knowingly collect information from children.

You may contact us to update your information, request correction of inaccuracies, or request deletion where operationally permitted.

Privacy limitations involving third-party systems, AI inaccuracies, or platform failures are addressed in our Terms & Conditions.

Continued use of our website or services after updates indicates acknowledgement of the updated Privacy Policy.